•     The  ITIL Intermediate Qualification: Planning,  Protection  and Optimization (PPO)  Certificate  is a    free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.
•     The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

•     This ITIL Planning, Protection & Optimization e-Learning course is approved by EXIN as a fully accredited training course.
•     Students  will gain in-depth knowledge of Planning,  Protection  and Optimization and hold a widely recognised qualification, if successful.
•     Benefits to your organization: Individuals within a business will be able to demonstrate an ability and competency in managing the design of resilient, secure and available services in any situation. The benefits of those services by increasing the success rate for delivering change will be maximized.
•     Benefits to you as an individual: You will learn about aspects of service management related to designing; resilience;redundancy; and capacity needs for services.

•     Design coordinators, Business analysts, Capacity Managers, Availability Managers, Change Managers, Security Managers, Security Administrators/Analysts, Applications Supports, IT Operations Managers, Network Control and operations Network Support, Business Continuity Managers, IT Continuity Managers, DR Managers/Coordinators, Service Portfolio Managers, Supplier Relationship Managers, Contract Managers
•     Individuals who have attained ITILFoundation Certificate.

Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification:
    Service design in PPO and lifecycle  context
    Processes across  the service lifecycle pertaining to the practice elements within planning, protection and optimization

•     Capacity management as a capability to realize successful service design
•     Availability management as a capability to realize successful service design
•     IT service continuity management as a capability to support overall business continuity management
•     Information security management as part of the overall corporate governance framework
•     Planning, protection and optimization roles and responsibilities
•     Technology and implementation considerations
•     Organizational roles relevant to PPO

    Objectives –Full understanding of PPO terms and core concepts.

•     The value to the business of PPO activities
•     The lifecycle within the PPO context
•     The purpose and objective of service design as it relates to PPO
•     The basic service design principles

Objectives –The knowledge,  interpretation and analysis of capacity management principles,  techniques and relation- ships and their correct application to enable effective services planning, protection and optimization.

•     The end-to-end  process flow for capacity management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
•     A measurement model and the metrics that would be used to support capacity management within PPO practices
•     The benefits and business value that can be gained from capacity management

Objectives –The knowledge, interpretation and analysis of availability management principles,  techniques and relation- ships and their correct application to enable effective services planning, protection and optimization.

•     The end-to-end process  flow  for availability management, including its design strategy, components,  activities,roles and operation, organizational structure and its interfaces with other processes
•     The benefits and business value that can be gained from availability management
•     A measurement  model and the metrics that would be used to support availability management within PPO practices

Objectives –The knowledge, interpretation and analysis of ITSC  management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization.

•     The end-to-end  process flow for ITSCM, including its design strategy, components, activities, roles and operation,organizational structure and its interfaces with other processes
•     The four stages of ITSCM (i.e. initiation, requirements and strategy, implementation and on-going operation) and how each can be used to support PPO
•     A measurement model and the metrics used to support ITSCM within PPO practices
•     The benefits and business value that can be gained from ITSCM

Objectives -The knowledge,interpretation and analysis of information security management principles, techniques and rela­tionships and their correct application to enable effective services planning,protection and optimization.

•     The end-to-end process flow for security management, including its design strategy, components, activities, roles and operation, its organizational structure and its interfaces with other processes
•     A measurement model and the metrics that would be used to support  security management within PPO practices
•     The benefits and business value that can be gained from security management

Objectives -The knowledge,interpretation and analysis of demand management principles, techniques and relationships and their correct a pplication to enable effective services planning,protection and optimization.

•     The end-to-end process flow for demand management, including its design strategy,components, activities, roles and operation,organizational structure and its interfaces with  other processes
•     Activity-based  demand management as it relates to business and user activity patterns and how these contribute to core and service packages
•     The benefit s and business value that can be gained from demand management in support  of PPO

Objectives -The knowledge,interpretation and analysi s of orga nizational roles,principles,techniques and relationships and their correct a pplication to enable effective services planning,protection and optimization.

•     The  roles and responsibilities  related  to c apac ity,availability, ITSCM and information security management, how they fit and are used within the service design organization  to support PPO.

Objectives -The knowledge,inter pretation and analysis of technology and implementation principles,techniques and rela­
tionships and their correct application to enable effective services planning,protection and optimization.

•     Service management tool s,where and how they c an be used within PPO for process implementation
•     The types of tool s that support service design as related to PPO.
•     What best prac tices should be used in order to alleviate challenges and risks when implementing service management technologies and designing tec hnology architec tures.

•     ITIL PPO Certification Information:
•     Exam Duration : 90 Minutes
•     Exam Format : Multiple Choice, scenario based gradient scored question
•     Exam Pass Mark : 70%
•     Level of Qualification : Intermediate
•     Electronic Devices Permitted : No
•     Open Book : No

•     Have undertaken  at least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organisation  (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/ scheme
•     2 to 4 years’professional experience working in IT service  management is highly  desirable
•     Hold  the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications–see Prerequisite Entry Criteria on p5)
•     It is also recommended  that candidates should complete a minimum of 12 hours of personal study, reviewing the syllabus and the pertinent areas within the ITIL Service Design core guide, specifically Chapter 2: Service management as a practice.